Running Your Program
8 articles
In-Store and In-Person ActivationsCreate omnichannel customer engagement
Managing Your Community Feedcommunity feed features, managing approvals, public tags, hidden tags, and UGC
SegmentationSegmenting your program based on customer attributes
Managing TasksThe task page helps you manage ongoing tasks as part of the loyalty program
Adding and Subtracting Points from Customers' ProfilesSurprise and delight customers or allow CX teams to manually fix customer complaints
Posting Your ProgramMarketing your loyalty program to customers
Training CX Teams on RediemNavigating rediem to answer customer tickets
Refunds and Loyalty PointsThis guide explains how full refunds, partial refunds, and coupon-based purchases affect loyalty points.