How It Works
Gift card rewards let customers redeem points for a gift card from a brand's own store. Each gift card's points cost and dollar amount are configured in the merchant admin.
Gift card delivery runs through Tremendous, a third-party gift card provider. Once Tremendous is integrated, any gift card reward created in the merchant admin can be issued to customers automatically.
Customers browse available gift cards, redeem points for the variant they want, and receive the gift card by email.
How To Set It Up
Integrate Tremendous
Before creating a gift card reward, connect a Tremendous account to the store.
Go to the Tremendous sign-up page at https://app.tremendous.com/ and complete registration.
Check the registered email for a verification link, and click it to confirm the account.
Log in to Tremendous using the registered email and password.
In the merchant admin, go to Integrations.
Select Tremendous from the list of available integrations.
Click Connect Tremendous.
Click Authorize.
On the Add New Integration page, select the store's country and click Integrate.
Confirm the success message and check that Tremendous now appears under Integrations.
To verify the integration, go to Points → Ways to Redeem → Basic Reward and click Gift Card. If the tab opens without an error, the integration is complete.
Create A Gift Card Reward
Go to Points, then click Add Ways to Redeem.
Select Gift Cards from the reward types.
Enter the reward name, description, terms and conditions, and redemption instructions.
Set the Start Date and End Date.
Set the redemption limits: Per User Lifetime Redemption, Per User Monthly Redemption, and Total Redemptions.
Choose a gift card from the dropdown and assign points and an amount to it. Click Add to include additional gift cards in the same reward.
Optionally, use Customer Tags to include tags that alone can access the reward, or exclude tags that cannot, leaving either blank to make it available to all customers.
Click Save.
Once saved, the gift card reward is available for customers to redeem.
Redeem A Gift Card
This is what customers see on the front end.
Customers find available gift cards in the Redeem section, under Other Rewards.
Selecting a gift card opens its page, showing the variants configured in the merchant admin.
Customers can select any variant, but redemption only completes if their points are equal to or greater than the points required for that variant.
A confirmation message appears: "Are you sure you want to redeem a $[X] [Gift Card Name] gift card?" alongside a Redeem button.
Clicking Redeem confirms the redemption. A message then confirms that the gift card has been sent to the customer's registered email address.
Key Notes
A Tremendous account must be integrated under Integrations before a gift card reward can be created.
Redemption limits can be set per user lifetime, per user monthly, and across all customers combined.
Customer Tags restrict a gift card reward to specific customer tiers; leaving this blank makes it available to everyone.
Multiple gift cards can be added to a single reward using the Add button.
Gift cards are delivered to the customer's registered email address after redemption.