Introduction
Postscript is a texting and engagement tool. Postscript helps you build strong customer relationships across the entire buying experience.
The Postscript rediem Integration allows you to:
Sync your rewards program member information with your Postscript account
Send reward program texts directly from Poscript
Segment campaign lists based on rewards program information
Manage personalized information for each customer in your rewards program
Build custom flows using program events like points earned or redeemed
Overview
How to integrate with Postscript
Step 1: Navigate to the Integrations tab and click on Add New Integration.
From the drop-down, select Postscript.
Step 2: Log into Postscript and Create an API Key
The Postscript account you log in with must have Owner, Admin, or Manager permissions.
Once logged-in, go to Settings > API and click Create Security Key Pair that you name "Rediem Integration"
Step 3: Paste the API Key in rediem's backend
Copy and paste the key, then click "Validate."
📋 Note: All customer records will be added to Postscript as part of this sync.
What events and properties are sent to Postscript
When you install the Postscript integration, we’ll automatically start sending reward program events to your Postscript account. These values will be continuously updated in Postscript based on any activity that occurs in your rewards program, and can be used to create segments or to add reward information to SMS campaigns.
Events:
Rediem Loyalty Sign up
Rediem Points Earned
Rediem Points Redeemed
Rediem VIP Tier Achieved
Rediem Tier Downgrade
Rediem Referral Received
Rediem Referral Completed
Rediem Customer Action Rejection
Custom Properties:
rediem_point_balance
rediem_last_action_points
rediem_last_action_type
rediem_last_reward_type
rediem_birth_date
rediem_[Impactname]
rediem_YoY_[Impactname]
rediem_date_last_action
rediem_date_last_reward
rediem_current_tier
rediem_points_to_next_tier
rediem_spend_to_next_tier
rediem_advocate_first_name
rediem_redemption_reward_code
rediem_has_account
rediem_opt_in_date
rediem_points_expiry_date
rediem_points_expiring
Create a text based action
Using rediem, you can increase your SMS opt-ins by offering points or rewards for texting the brand number a specific keyword.
Steps in rediem:
Step 1: Click Add Way to Earn
Navigate to Program > Points.
Step 2: Click Postscript Action (this will only work once you have set up the Postscript integration)
Step 3: Set up your action and pick a keyword (make sure the keyword doesn't have spaces)
Step 4: Create a button link URL that includes your number and the keyword to reduce spelling errors and mistakes -- to remove friction, add a QR Code so people can scan to text if they are on desktop!
Step by Step Guide to Create an SMS URL Link:
Start with a href link. <a href=""> </a>
Enter "sms:" into the URL section of the href link scheme. <a href="sms:"> </a>
Enter your CallAction number with international +1 format. <a href="sms:+15153755550"> </a>
Enter your call to action in the displayed link text.
Steps in Postscript:
Step 1: Go to Acquisition > Keywords
Step 2: Click Create Keyword
Step 3: Create a Keyword that matches the keyword you created in the rediem postscript action.
Step 2: Click HTTP Request
Step 3: Copy and paste the Webhook URL from the backend of rediem into the HTTP Request URL Section of Postscript
