Introduction
Yotpo allows you to easily add customer product reviews to your store. When a customer buys a product at your store, they will get an email asking them to leave a review, which will appear on the product page with a "verified purchase" tag.
The Yotpo rediem app integration allows you to
Reward customers for reviewing your products.
What you need to install the Yotpo integration
Navigate to Integrations > Add New Integration > Yotpo. Enter your Yotpo APP key and API Secret and click Integrate
Here's how to get your APP key and API secret key from Yotpo: https://support.yotpo.com/en/article/finding-your-yotpo-app-key-and-secret-key
If you're having any issues with getting your APP or API secret key - please contact Yotpo for help.
How customers earn points for reviews with the Yotpo app.
Once the Yotpo app is connected to your rediem account, you need to set up the Leave a Review action.
Go to your points program and click Add Ways to Earn.
Enter the number of points you would like customers to earn for leaving a review and click Update.
📝 Pro Tip: Customize your Yotpo earning rule just like you would any other! Use unique names, details, and instructions to fully incorporate it into your rewards program.
📋 Note: This earning rule requires customers to be a verified buyer.
📋 Note: With our Yotpo integration, it's not possible to create different earning rules for different reviews (i.e. photo review, video review...etc).
Why customers might not have earned points for reviews
Customers are invited to leave reviews in an email post-purchase. If a customer does not leave a review through the form included in the email, they will not receive points because they will not be able to be classified as verified buyers.
Customers must leave the reviews for products at your store. We do not currently award points for Yotpo website reviews.