Introduction
Recharge is a recurring billing & subscriptions app for eCommerce platforms. It allows you to supercharge your subscription business and integrating your loyalty and rewards platform enables you to give back to your monthly subscribers and reduce subscriber churn.
Overview
⚠️ Note: rediem is not currently compatible with the Recharge Activate redirect from login page feature. Please make sure this setting is deactivated in your Recharge admin.
What does Recharge do?
Recharge is one of the most used recurring billing and subscription solution services in the Shopify app store. With Recharge and rediem you can reward customers with rewards when they hit specific subscription milestones.
What you need to install the Recharge x rediem integration
A valid Recharge API key with the following permissions enabled:
Discounts – write_discounts and read_discounts
Orders – write_orders and read_orders
Store information – store_info
Subscriptions – read_subscriptions
Products set up for subscription billing
A Recharge account that either uses the Shopify Checkout integration (SCI), or the Recharge Checkout on Shopify (RCS) platform type.
How to integrate with Recharge
Step 1: Generate a Recharge API token from your Recharge account -here's how.
Step 2: On the Integrations page of your rediem, select the Recharge
Step 3: Enter your Recharge API key and click Connect.
Check your Recharge account platform type
Before moving on to the next step, you’ll need to determine if your Recharge account is on Recharge Checkout on Shopify (RCS) or Shopify Checkout Integration (SCI). Please take a look at this guide from ReCharge to find out.
📋 Note for merchants on mSCI: Once Recharge has enabled the new integration for your account, it will only start allowing customers to use their subscription coupons on their subscription purchases through Shopify checkout going forward. Any previously generated subscription coupon codes will only work in the Recharge customer portal, not in the Shopify checkout.
If you are on any of the other platform types - unfortunately you will not be able to use the integration at this time.
Setting up Subscription Rewards
Once the integration is complete, you can set up rewards to apply to active subscription orders in rediem.
Steps to Create Subscription Rewards:
Go to Program → Points in your rediem dashboard.
Click the Add Ways to Redeem button.
Select Order Discount, Amount Discount, or Percent Discount from the basic reward options.
Configure the reward for subscribers by scrolling to Purchase Type and selecting Subscription or Both from the drop-down.
How Customers Redeem Subscription Rewards
Customers can redeem their subscription rewards by following these steps:
Log in to their account on your store.
Navigate to the Loyalty Dashboard and select Redeem.
Choose the Order, Amount, or Percent Discount.
Select Active Subscription from the drop-down.
Note: If a customer has multiple active subscriptions with different delivery schedules and redeems an order discount coupon, the coupon will be automatically applied to the highest-priced subscription.
If the customer later cancels the subscription to which the coupon was applied, the coupon will not be transferred to another active subscription. The coupon will remain associated with the canceled subscription, and the points used to redeem it will not be refunded to the customer.