Overview
What Does Skio Do?
Skio is a subscription management platform designed for eCommerce brands, enabling merchants to offer and manage recurring orders, memberships, and subscription-based products with ease. It provides tools for customer retention, flexible billing, and seamless subscription experiences.
When integrated with rediem, Skio allows subscription events and customer data to sync into rediem. This connection helps merchants reward loyal subscribers, trigger engagement campaigns, and personalize experiences based on subscription activity.
The integration enhances customer retention by combining subscription insights with loyalty and rewards. Merchants can incentivize repeat purchases, increase lifetime value, and create a more engaging post-purchase journey.
Requirements
Before getting started, ensure you have:
An active Skio account with subscription features enabled.
Access to rediem with integration permissions.
API keys from Skio with the required permissions.
Proper configuration of subscription products in Skio.
How To Integrate Rediem With Skio
Log in to your Skio account and navigate to Settings → API.
Generate or copy your API key with the required permissions.
Log in to your rediem dashboard.
Navigate to Integrations → Select Skio.
Paste your Skio API key into the required field.
Click Validate
Once the API Key validation is successful, you will see a follow-up screen that asks for your Webhook Token.
To complete this step, you will need to copy the https://storepanel.rediem.io/api/webhooks/integration/skio URL and enter this value into Skio.
In Skio: go to API & Integrations → API Keys → Webhooks tab, where you'll provide that URL and then click Add Webhook.
Skio will then create a Webhook Token, which you will need to enter into the Webhook Token field in the rediem Merchant Admin.
Click Integrate, and then the Skio <> rediem integration should be successfully completed.
Next Steps
Go to your store’s Theme Settings → Customize → Pages
Select products page
Select the Skio subscriptions and the subscription widget will be applied to the configured subscription prod
Click Save
Verify the subscription has been added to your products in the online store
Setting up Subscription Rewards
Once the integration is complete, you can set up rewards to apply to active subscription orders in rediem.
Steps to Create Subscription Rewards:
Go to Program → Points in your rediem dashboard.
Click the Add Ways to Redeem button.
Select Order Discount, Amount Discount, or Percent Discount from the basic reward options.
Configure the reward for subscribers by scrolling to Purchase Type and selecting Subscription or Both from the drop-down.
How Customers Redeem Subscription Rewards
Customers can redeem their subscription rewards by following these steps:
Log in to their account on your store.
Navigate to the Loyalty Dashboard and select Redeem.
Choose the Order, Amount, or Percent Discount.
Select Active Subscription from the drop-down.
Note: If a customer has multiple active subscriptions with different delivery schedules and redeems an order discount coupon, the coupon will be automatically applied to the highest-priced subscription.
If the customer later cancels the subscription to which the coupon was applied, the coupon will not be transferred to another active subscription. The coupon will remain associated with the canceled subscription, and the points used to redeem it will not be refunded to the customer.