How It Works
When the Place an Order action is turned on in rediem's Merchant Admin, customers automatically earn points on every POS purchase. Customers can redeem rewards at any retail store that has installed rediem in its Shopify POS app.
Store staff see everything they need in the rediem tile at POS: tier, point balance, point expiry, points history, redeemable rewards, and available rewards.
Guest customers cannot redeem points in-store. A customer needs an account to redeem rewards at POS.
How To Set It Up
Requirements
Before getting started, ensure you have:
rediem installed on the Shopify admin.
The latest version of the Shopify POS app downloaded.
We can add the rediem tile in any one of the following ways
Add The rediem Tile From Shopify Admin
Go to Point of Sale → Settings.
Click the POS app.
Expand the Page 1 under the Smart grid template.
Click Add Tile → Embedded Apps.
Select rediem
Click rediem POS UI extension.
Click Save
Add The rediem Tile From A Mobile Device
Open the Shopify POS app.
Click Add Tile → App.
Select rediem.
Click Add on rediem POS UI extension.
Drag and drop the tile to the preferred position.
Tap Save.
Configure Rewards For Redemption in POS
Go to Program → Points → Ways to Redeem.
Locate the reward to configure and click Edit or Create any new reward
Set the redemptions as online only or in-store only or online & in-store
Order Discount rewards show on both the online store and POS by default.
Amount Discount and Percent Discount rewards have three redemptions settings: Online only, In-Store only, and Online & In-Store. Rewards set to In-Store Only or Online & In-Store appear in POS.
Enroll Or Sign In A Customer At POS
Inside the shopify POS app, click Add tile → Action
Tap Add Customer.
Click Add Customer tile and search for the customer using the search bar.
If a profile exists, tap the customer's name in the search results.
If no profile exists, create one using Add new customer. Refer to Shopify's guide on creating customer profiles in the POS app.
Customer enrollment depends on rediem's program settings
If the customer is not a loyalty member, tap Activate Member. If the customer agrees to join, add them as a loyalty member.
Redeem Points At Checkout by POS staff
Add the product to the customer's cart.
Let the customer know they have points and can redeem a discount coupon.
If the customer agrees, redeem the coupon for whichever discount reward the brand has configured.
The discount is applied to the cart.
The customer pays the effective purchase value.
Once the purchase is complete, the customer tile clears and is ready for the next customer.
Show the customer their points history after purchase if needed
Key Notes
rediem must be installed on the Shopify admin and the latest Shopify POS app must be downloaded before setup.
Getting a customer's email address or name is the first step to completing a transaction with rediem at POS.
Enrollment at POS is automatic or manual depending on the program's opt-in setting.
Rewards must be set to In-Store & Online to be redeemable at POS. Rewards can also be restricted to In-Store only.
Guest customers cannot redeem points in-store; they need an account.