What Does Okendo Do?
Okendo is a reviews and user-generated content platform that collects and displays customer feedback to build trust and increase conversions. Connecting Okendo with rediem brings review activity into the loyalty program in the merchant admin, so reviews can trigger rewards shown on the customer dashboard.
Requirements
Before getting started, ensure you have:
An active Okendo account with access to integrations.
Access to the rediem merchant admin.
An Okendo User ID.
A merchant REST API key from Okendo with the correct permissions.
How to Integrate
Step 1. Go to the Shopify App Store and search for Okendo.
Step 2. Install Okendo and complete the initial setup.
Step 3. Click Open Okendo Platform.
Step 4. Navigate to Settings → Integrations in Okendo.
Step 5. Click the Edit (pencil) icon in the Okendo integration section.
Step 6. Navigate to Integrations in the rediem merchant admin.
Step 7. Click Add New Integration.
Step 8. Select Okendo from the list.
Step 9. Enter the User ID copied from the Okendo integration settings.
Step 10. Click Show next to the Merchant REST API Key in Okendo.
Step 11. Copy the API key and paste it into the integration section in the rediem merchant admin.
Step 12. Click Integrate.
Step 13. Navigate to Points → Ways To Earn in the rediem merchant admin.
Step 14. Click Create New Action.
Step 15. Select Add A Review.
Step 16. Configure the reward points for submitting a review.
Step 17. Click Save.
How It Works
The integration connects Okendo review data with the rediem loyalty program in the merchant admin.
Submitting a review through Okendo triggers the configured reward action.
Review events sync through Shopify Flow.
Customers earn points for submitting reviews and see them reflected in the customer dashboard.
Track engagement and manage the integration from the rediem merchant admin.