What Does Yotpo Reviews Do?
Yotpo is a customer reviews platform for eCommerce stores. The Yotpo integration connects to rediem so customers earn points for leaving product reviews, giving merchants an easy way to turn reviews into a rewarded action.
Requirements
Before getting started, ensure you have:
How to Integrate
Retrieve your App Key and Secret Key from Yotpo. Follow Yotpo's guide to finding these keys. Contact Yotpo support at [email protected] if you run into issues.
Go to Integrations → Add New Integration → Yotpo in the rediem merchant admin.
Enter the App Key and Secret Key, then click Integrate.
Go to the points program and click Add Ways to Earn.
Select Leave a Review.
Enter the number of points customers earn for leaving a review, then click Update.
💡 Pro tip: Customize the Yotpo earning rule name, details, and instructions like any other earning rule.
How It Works
Once the Yotpo app is connected, the Leave a Review earning rule awards points automatically when a customer submits a qualifying review.
Customers receive a review invitation by email after purchase.
Points are awarded only after a customer submits a review through that email flow.
The Yotpo integration does not support separate earning rules for different review types, such as photo or video reviews.
📋 Note: This earning rule requires customers to be a verified buyer.
Troubleshooting
Non-verified buyers: Customers who do not leave a review through the post-purchase email are not classified as verified buyers and do not earn points.
Website reviews are not rewarded: Customers must leave reviews for products at the store. Yotpo website reviews do not earn points.
Profile name changes: Changing a customer's name in the rediem profile sequence does not update their name in Yotpo.