rediem

Yotpo is a customer reviews platform for eCommerce stores. With the Yotpo and rediem integration, you can reward customers with points for leaving product reviews.

<a href="#h_26e07cf6da">What you need to install the Yotpo integration</a>

<a href="#h_0d8881d6df">How to Integrate</a>

<a href="#h_d25899c2e4">Troubleshooting</a>

What you need to install the Yotpo integration

A <a href="https://www.yotpo.com/pricing/" rel="nofollow noopener noreferrer" target="_blank">Yotpo premium package</a>

Here's how to get your APP key and API secret key from Yotpo: <a href="https://support.yotpo.com/docs/finding-your-yotpo-app-key-and-secret-key" rel="nofollow noopener noreferrer" target="_blank">https://support.yotpo.com/en/article/finding-your-yotpo-app-key-and-secret-key</a>

If you're having any issues with getting your APP or API secret key - please contact Yotpo for help at <a href="mailto:support@yotpo.com" rel="nofollow noopener noreferrer" target="_blank">support@yotpo.com</a>.

In the rediem dashboard, go to Integrations → Add New Integration → Yotpo.

Enter your App Key and Secret Key, then click Integrate.

Go to your points program and click Add Ways to Earn, then select Leave a Review.

Enter the number of points customers earn for leaving a review, then click Update.

1. Enter your App Key and Secret Key, then click Integrate.
2. Go to your points program and click Add Ways to Earn, then select Leave a Review.
3. Enter the number of points customers earn for leaving a review, then click Update.

How customers earn points for reviews with the Yotpo app.

Once the Yotpo app is connected to your rediem account, you need to set up the Leave a Review action.

Go to your points program and click Add Ways to Earn.

Enter the number of points you would like customers to earn for leaving a review and click Update.

1. Go to your points program and click Add Ways to Earn.
 
 
2. Enter the number of points you would like customers to earn for leaving a review and click Update.

Pro Tip: Customize your Yotpo earning rule just like you would any other! Use unique names, details, and instructions to fully incorporate it into your rewards program.

Note: This earning rule requires customers to be a verified buyer.

Note: With our Yotpo integration, it's not possible to create different earning rules for different reviews (i.e. photo review, video review...etc).

Why customers might not have earned points for reviews

Non-verified buyers: Customers are invited to leave reviews in an email post-purchase. If a customer does not leave a review through the form included in the email, they will not receive points because they will not be able to be classified as verified buyers.

Website Reviews not rewarded: Customers must leave the reviews for products at your store. We do not currently award points for Yotpo website reviews.

1. Non-verified buyers: Customers are invited to leave reviews in an email post-purchase. If a customer does not leave a review through the form included in the email, they will not receive points because they will not be able to be classified as verified buyers.
2. Website Reviews not rewarded: Customers must leave the reviews for products at your store. We do not currently award points for Yotpo website reviews.

Profile Sequence Changes: If a customer changes their name in the rediem profile sequence, this will not impact their name in Yotpo.

1. Profile Sequence Changes: If a customer changes their name in the rediem profile sequence, this will not impact their name in Yotpo.

Setting up your Yotpo and rediem integration.

Yotpo Reviews and rediem

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Yotpo Reviews and rediem

Introduction

Overview

What you need to install the Yotpo integration

How to Integrate

How customers earn points for reviews with the Yotpo app.

Why customers might not have earned points for reviews