To ensure outgoing customer emails are sent from your brand's domain, follow the steps to connect your domain and verify DNS with rediem .
Overview
Connecting Your Domain
1. Navigate to the Customer Emails Section
Go to the Customer Emails section in your rediem Merchant Admin.
Click on the Connect a Domain button.
2. Enter Your Main Domain
You’ll be prompted to enter your domain name (e.g., rediem.com).
Click on Next button
3. Verify DNS Records
If your domain is accepted, you’ll proceed to the DNS verification step.
A screen will display DNS records that need to be added to your domain's DNS settings (e.g., CNAME, TXT records).
💡Some domain hosts will automatically add your domain to the end of the records. In this case, you will need to delete the domain added to the end of the Host record name before adding it to your DNS settings.
Add these records to your domain's DNS settings via your domain provider's DNS records (Shopify, Go Daddy, Mail Chimp, etc.).
Once the records are updated, return to the platform and click Verify.
Note : Sometimes the verification process may takes 3-4 hours, in case your domain is not verified repeat the last step again after couple of hours.
When your domain is verified successfully, a message will be shown, and the domain will be connected with the platform
4. Enter From Email and From Name Details
After successful DNS verification, you'll be prompted to add a From Email and From Name (by default your From Email is [email protected]).
Feel free to update From Email based on which email you wanted to use to send emails to customers.
By default From Name will be your Loyalty Program name, feel free to update From Name based on what name you want to show to the customers.
Click Update to complete the DNS setup process.
Note: You will need to enable emails after DNS verification to receive emails via the domain you have setup.
Editing Domain Settings
After setting up your domain, you can update the email sender details at any time by following these steps:
Navigate to the Customer Emails section.
Click on the Email Settings button. You will be redirected to the Email Settings page.
Edit the From Email and From Name fields as needed.
Click on the Update button to save your changes.
Troubleshooting: DNS Conflicts/Matching Records
If your domain already has existing values or records that match what rediem requires, create a subdomain instead of using your main domain.
Go to Customer Emails → Connect A Domain.
In the Main Domain Name field, add
rewards.to the beginning of your domain name. For example,yourbrand.combecomesrewards.yourbrand.com.The generated values and records will now include
rewardsbefore your domain. Copy these into your domain host's DNS records.
This creates a dedicated subdomain for rediem, avoiding conflicts with your existing DNS records.
Deleting a Domain
If you need to delete a domain, follow these steps:
Navigate to the Customer Emails section.
Locate the domain you wish to delete.
Click on the Delete button.
A confirmation message will appear. Once confirmed, the domain will be removed.
Success Message: A "Domain deleted successfully" message will appear after the domain has been deleted.