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Setting Up and Verifying DNS for Your Domain

Connect your domain to rediem customer emails

How It Works

Connecting a domain lets outgoing customer emails send from a merchant's own domain instead of the default rediem address. This builds trust with customers, since emails arrive from a familiar, branded address rather than a generic one.

Once a domain is verified, the merchant admin uses it for all outgoing customer emails, and the sender name and address shown to customers can be customized.

How To Set It Up

Connect A Domain

  1. Go to Customer Emails.

  2. Click Connect a Domain.

  3. Enter the domain name (for example, rediem.com).

  4. Click Next.

  5. Review the DNS records shown on screen (CNAME, TXT) that need to be added to the domain's DNS settings.

    💡 Pro tip: Some domain hosts automatically append the domain to the end of each record. If this happens, delete the appended domain from the end of the Host record name before saving.

  6. Add the displayed records to the domain's DNS settings through the domain provider (Shopify, GoDaddy, Mailchimp, etc.).

  7. Return to the merchant admin and click Verify.

  8. Once verified, enter the From Email and From Name fields. The From Email defaults to [email protected] and can be updated to any address on the connected domain. The From Name defaults to the loyalty program name and can be updated to any name shown to customers.

  9. Click Update to complete setup.

    📋 Note: Verification can take 3 to 4 hours. If the domain does not verify right away, click Verify again after a couple of hours.

    📋 Note: Emails must be enabled after DNS verification for the connected domain to be used.

Edit Domain Settings

  1. Go to Customer Emails.

  2. Click Email Settings.

  3. Update the From Email and From Name fields as needed.

  4. Click Update to save.

Resolve DNS Conflicts

If a domain already has existing records that match what rediem requires, connect a subdomain instead of the main domain.

  1. Go to Customer Emails → Connect a Domain.

  2. In the domain name field, add rewards. to the beginning of the domain (for example, yourbrand.com becomes rewards.yourbrand.com).

  3. Add the generated records, which now include rewards, to the domain host's DNS settings.

This creates a dedicated subdomain for rediem and avoids conflicts with existing DNS records.

Delete A Domain

  1. Go to Customer Emails.

  2. Locate the domain to remove.

  3. Click Delete.

  4. Confirm the deletion. A "Domain deleted successfully" message confirms the domain has been removed.

Key Notes

  • Outgoing customer emails send from the connected and verified domain.

  • DNS verification can take 3 to 4 hours; retry Verify if it does not complete right away.

  • Emails must be enabled after verification for the domain to be used.

  • From Email and From Name can be updated at any time from Email Settings.

  • If a domain has conflicting DNS records, connect a subdomain (rewards.yourdomain.com) instead.

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