Overview
How It Works
Community Reactions give customers a fast, low-effort way to engage with posts. Custom emojis reinforce brand identity directly in the community feed.
How To Set It Up
Go to Community → Approvals → Reactions → Edit.
Toggle on Enable emoji reactions.
Review the default 6 emojis selected from the available emoji pack. Customize emojis to match brand identity or support seasonal campaigns.
Click Save.
Key Notes
Community Reactions are off by default and can be enabled at any time.
Enabling the feature applies to new posts only and has no effect on existing posts.
A minimum of 6 emojis must remain active at all times.
New or updated emojis apply to future posts only. Existing posts retain their original emoji set.
The reaction bar displays below each post, showing available emojis, reaction counts, and the customer's selected reactions.
💡 Pro tip: Combine Community Reactions with Brand Profiles to poll the community.