Overview
How It Works
Brand Profiles represent the identity a brand uses when interacting in the Community. Each profile has its own display name, bio, profile image, and verification status. This could be your brand founder, the brand mascot, or a celebrity cameo.
Brand Posts are content published in the community using a selected Brand Profile. Brands can use posts to share updates, announcements, or other content with customers. Posts can be assigned to one or more tags, to categorize content in the community feed.
Setting Up a Brand Profile
Go to Community → Approvals.
Click Create Profile → Create New Profile.
Enter a Display Name and Bio, and upload a Display Photo.
Enable Verified if required.
Click Create New Profile.
Click Change Profile and select a profile to set it as the default.
Publishing a Brand Post
Go to Community Management → Create a Post.
Select a profile under Posting As.
Select one or more Channels (not required).
Enter a Post Title and Post Body.
Upload an image (not required).
Click Post Now to publish immediately, or enable Schedule Post, select a date and time, and click Schedule Post.
Where Posts Are Shown
Brand Posts are displayed in the community feed. Each post shows the brand profile name, verification badge, content, image, and associated channels.
Why Use This Feature
Brand Profiles and Brand Posts give brands a structured way to publish content and maintain a consistent identity in the community alongside their customers.